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Frequently Asked Questions

We are a certified safe site by VISA and Mastercard. All of our credit card transactions are handled by Virtual Card Services. We don’t store your credit card information on our site at all, thus making it 100% safe for you. Please be advised that we have the right to  charge your credit card and ask for  s snapshot showing the amount and the company name on your statement to confirm that you have access to the account and you have the right to ask for a photo ID, a credit card payment authorization form to be filled before dispatching your order, failing to do so, results in cancelling the order and refunding the money back into the account.

We accept EFT and direct bank deposit as valid forms of payment. Our Banking Details are:

Company  :   Austimpex
Bank         :   National Bank
Acc Type  :   Cheque Account
Account    :    5747 31486
BSB          :   082-124

We also accept Money orders or cheques:

Company          : Austimpex

Postal Address : 

PO box 207x  Leumeah NSW,  2566

Please note however, you need to place an order with us through our website first. This will let us give you an order number to use as a reference for your transaction.

Bongs Online is committed to providing top-quality, affordable products.That’s why Bongs Online offers a Price Match Guarantee. Bongs Online will meet or beat any price on identical, in-stock product.

Restrictions:

  • Item must be identical.
  • Additional services must match: warranty, integration price, shipping, etc.
  • The competitor offering the lower price must have the item in stock.
  • Offer does not apply to previous purchases.
  • We only match other online Australian stores.

Our prices are all inclusive of GST.

We send all our products in plain packaging with no outside branding or logos. PO.Box return address displayed without Bongs Online.

You can check the status of your order on your account page.

We need your real name and surname as you need to sign for receiving the parcel. A valid email address so we can send you a tracking number. A valid phone number in case the delivery company need to contact you before delivering. Please note if you are paying via credit card, the name on the card must match with the name of the person ordering, otherwise are have the right to debit the credit card provided and refuse to send the parcel until we receive a Snapshot of the transaction showing the exact amount  charged. we also have the right to cancel the transaction and refund the money to the same credit card.

We will ship anywhere in Australia and internationally.

Unfortunately we cannot give you an exact delivery date but we can provide you with a tracking number, so you can track your item online. We normally dispatch within 48hours from receiving the payment.

We offer a 100% guarantee that we will deliver your order to you. All orders are sent with a tracking number, the tracking number gets emailed to you, so you can follow each step of your parcels  journey. If for some reason we can’t locate your order, we will replace it free of charge,(This offer stands for Australian residence only). We are unable to give our international customers any guarantees as some parcels may be stopped by customs. Please  Check the law in your country before placing any orders.

We guarantee that your order will arrive at your door in perfect condition and will be what you ordered. You need to check that  items received are in a good condition before signing the courier papers. If your order arrives damaged or is not what you ordered, you have a 48 hour window period to contact us to arrange a return. The item must be returned in an unused condition. If you contact us after the 48 hour window period you will not be able to return the product . 

(Please note, we reserve the right to issue an online coupon code instead of a refund.)

We will process a claim for the damaged item which usually takes up to 4 business days. If the claims department accepts the claim , we will send a replacement or a coupon code to be used on our website.

Click Log In, then click on the “Forgot Password” link . Once you have entered your email address in the pop-up box you will receive an email from us with a link to reset your password (if you do not receive an email, please check your spam folder). Click the link in the email and enter your new password in the pop-up box. That’s it. Note: please make sure you use this link within an hour as it will expire.

We support modern web browsers like Google Chrome, Mozilla Firefox and Internet Explorer 8 and newer. However, we do not support some older web browsers such as Internet Explorer 7 and older. If you do encounter any browser related problems, please try downloading a newer version or This email address is being protected from spambots. You need JavaScript enabled to view it. so we can explore the problem.

We can process a cancellation straight away if your order is still in our warehouse.However , you will be liable for a 15% cancellation fee.

You can use coupon or discount codes on checkout, but you have to be registered on the website. It will not work if you are log in as “guest”.

You can simply sign up on Bongs Online Newsletter and receive promo codes and notifications on Regular basis. You can also follow us on our social media accounts(Facebook,Instagram..) to gain access to some amazing offers.

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